{"id":2808,"date":"2025-08-14T16:51:23","date_gmt":"2025-08-14T16:51:23","guid":{"rendered":"https:\/\/www.ugo-leisure.co.uk\/shop\/?page_id=2808"},"modified":"2025-08-14T16:52:44","modified_gmt":"2025-08-14T16:52:44","slug":"returns-refunds-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.ugo-leisure.co.uk\/shop\/returns-refunds-cancellation-policy\/","title":{"rendered":"Returns, Refunds &amp; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2808\" class=\"elementor elementor-2808\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df6ef76 e-flex e-con-boxed e-con e-parent\" data-id=\"df6ef76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b66cd8 elementor-widget elementor-widget-text-editor\" data-id=\"6b66cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><b><span style=\"font-family: trebuchet ms, sans-serif; font-size: large;\">Returns, Refunds &amp; Cancellation Policy<\/span><\/b><\/h2><p><span style=\"font-family: trebuchet ms, sans-serif;\">We want you to be completely satisfied with your purchase. If you\u2019re not, here\u2019s how we can help:<\/span><\/p><p><b><span style=\"font-family: trebuchet ms, sans-serif;\">Returns<\/span><\/b><\/p><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Items can be returned within <b>30 days<\/b> of delivery.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Returned goods must be in <b>original condition<\/b>, with tags\/labels intact, and returned in original packaging.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\"><b>Parts &amp; Accessories<\/b> must not have been previously installed or used.<\/span><\/p><\/li><\/ul><h3><b><span style=\"font-family: trebuchet ms, sans-serif; font-size: small;\">Return Postage<\/span><\/b><\/h3><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\"><b>Buyer is responsible<\/b> for return postage costs, unless the item is:<\/span><\/p><p>\u00a0<\/p><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Faulty<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Incorrectly shipped<\/span><\/p><\/li><\/ul><p>\u00a0<\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">In these cases, we\u2019ll issue a <b>prepaid return label<\/b>.<\/span><\/p><\/li><\/ul><h3><b><span style=\"font-family: trebuchet ms, sans-serif; font-size: small;\">How to Return an Item<\/span><\/b><\/h3><ol start=\"1\"><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Contact us at <b><a href=\"mailto:hazel@ugo-leisure.co.uk\" target=\"_blank\" rel=\"noopener\">hazel@ugo-leisure.co.uk<\/a><\/b> or call <b>01925 394177<\/b>.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Include your <b>name<\/b>, <b>address<\/b>, and <b>order number<\/b> in the parcel.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Await return authorisation and instructions.<\/span><\/p><\/li><\/ol><h3><b><span style=\"font-family: trebuchet ms, sans-serif; font-size: small;\">Refunds &amp; Exchanges<\/span><\/b><\/h3><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Full refunds offered for items returned within the <b>30-day window<\/b>.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Refunds will be issued to the <b>original payment method<\/b>.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\"><b>Exchanges or repairs<\/b> are offered for faulty goods.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\"><b>Items returned after 30 days<\/b> may be subject to a deduction of the original postage cost.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Please allow up to <b>5 working days<\/b> after we receive the item for processing.<\/span><\/p><\/li><\/ul><h3><b><span style=\"font-family: trebuchet ms, sans-serif; font-size: small;\">Cancellation Policy<\/span><\/b><\/h3><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">You may cancel your order within <b>14 days<\/b> of receiving the item.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">You then have <b>another 14 days<\/b> to return it to us.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">A <b>full refund<\/b> will be issued provided the item is unused, undamaged, and complete.<\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">The customer is responsible for return postage.<\/span><\/p><\/li><\/ul><p><b><span style=\"font-family: trebuchet ms, sans-serif;\">Exceptions &amp; Conditions<\/span><\/b><\/p><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Refunds may be reduced for:<\/span><\/p><p>\u00a0<\/p><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Items that are <b>used<\/b>, <b>damaged<\/b>, or <b>missing parts<\/b><b><\/b><\/span><\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Items <b>damaged in transit<\/b> due to inadequate return packaging<\/span><\/p><\/li><\/ul><p>\u00a0<\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">Faulty items will be <b>tested upon return<\/b>. If found to be fully functional:<\/span><\/p><p>\u00a0<\/p><ul><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">We reserve the right to <b>deduct<\/b> both <b>return postage<\/b> and <b>original postage<\/b> from the refund.<\/span><\/p><\/li><\/ul><p>\u00a0<\/p><\/li><li><p><span style=\"font-family: trebuchet ms, sans-serif;\">All items are covered by the <b>manufacturer\u2019s warranty<\/b>. Faulty items may be <b>repaired<\/b>, <b>replaced<\/b>, or <b>refunded<\/b> accordingly.<\/span><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns, Refunds &amp; Cancellation Policy We want you to be completely satisfied with your purchase. If you\u2019re not, here\u2019s how we can help: Returns Items can be returned within 30 days of delivery. Returned goods must be in original condition, with tags\/labels intact, and returned in original packaging. Parts &amp; Accessories must not have been [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2808","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/pages\/2808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/comments?post=2808"}],"version-history":[{"count":4,"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/pages\/2808\/revisions"}],"predecessor-version":[{"id":2812,"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/pages\/2808\/revisions\/2812"}],"wp:attachment":[{"href":"https:\/\/www.ugo-leisure.co.uk\/shop\/wp-json\/wp\/v2\/media?parent=2808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}